VoIP Service FAQs

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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Features Support

 

How do I port my phone number to VoIPVoIP? How much does it cost?

Porting your US (PSTN, Wireless, Toll Free) number to our service is an effortless and easy task with VoIPVoIP and it takes only (10) business days to complete.

This feature is available for only US phone numbers and it's FREE of charge.

To port your phone number first you need to buy a US phone number from us, which would be replaced with ported number at the end of the process.

You can buy US phone number while signing up for VoIPVoIP account choosing a phone number with the area code of the number you want to port. If you are already VoIPVoIP customer you can buy the phone number by logging to My Account and then "Buy Phone Number" link.

Once you buy a phone number with the same area code of the number you want to transfer, you need to open a ticket for our customer support.

In order to open a Help Ticket to port your number;

1. Login to My Account.

2. Click on "Help Desk " and then "Submit New Ticket " link

3. Enter a message requesting phone number transfer with the phone number information as well as;

- the registered name and address for this phone number

- the current provider name

- the last 4 digits of your SSN

- the Account number and PIN (if a wireless number)

4. Click on "Submit" button.

Your ticket will be responded by a VoIPVoIP customer care representative in 24 hours. It takes about (10) business days to complete the porting process once we reply you via ticket informing you that the porting process has begun. VoIPVoIP will keep you informed of the transfer process via email along the way.

Note : Do not cancel your phone service with your current provider until the porting process is completed. Once you start the porting process you cannot cancel the process but when the porting is completed you can port the number to another provider.