VoIP Troubleshooting

Please visit this section to solve most of the issues about VoIP service. Simply click on the topic on the left side menu in finding more information about.

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Getting Started and Using the Service

How do I dial an International phone number?

To dial any PSTN phone number that is outside of the NANP (North American Numbering Plan), you must dial: Country Code + City Code + Phone number

For example if you want to call Brazil (country code 55) phone number in Rio de Janeiro (city code 21) you must dial 5521 and phone number.

+ sign, 011 or 00 can also be used and number can be dialed as +5521xxxxxxx or 0115521xxxxxxx or 005521xxxxxxx