VoIP Service FAQs

The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.

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VoIP Troubleshooting

No Dial Tone

Check all connections to the VoIP VoIP Telephone Adapter. Make sure that the LED on the VoIP VoIP Telephone Adapter is green when the phone is off hook. If not, ensure that you have an Internet connection.

Try the solutions as described in "Calling Issues with Router/Firewall"

 

Only One-Way Voice

If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your VoIPVoIP service because of firewall issues.

Try the solutions as described in "Calling Issues with Router/Firewall"

Phone Does Not Ring

Check all connections to the VoIP VoIP Telephone Adapter. Make sure the ring volume on the phone is properly adjusted.

Try the solutions as described in "Calling Issues with Router/Firewall"

 

Fast Busy Signal

Reboot your equipment as described in "Rebooting Your Equipment."

Try the solutions as described in "Calling Issues with Router/Firewall"

 

I can receive calls but cannot make calls

If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your VoIPVoIP service because of firewall issues.

Try the solutions as described in "Calling Issues with Router/Firewall"

I can make calls but cannot receive calls

If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your VoIPVoIP service because of firewall issues.

Try the solutions as described in "Calling Issues with Router/Firewall"

USB vs. Ethernet Port

If your broadband provider requires a USB connection instead of Ethernet, you must purchase a USB to Ethernet converter to connect to the VoIPVoIP Telephone Adapter.