VoIP Service FAQs
The VoIPVoIP Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about VoIPVoIP service.
Billing Support
In this section you can find answers to most of the questions other members have had about VoIPVoIP billing, payments and charges. Below you can find answers to most common questions.
How am I charged for the service?
Where can I find information on International calling rates?
How do I change my credit card information?
What is automatic recharge option? How do I turn it on/off?
How do I see my billing activity? How do I get my invoices?
Why am I charged for a call that did not go through? Can I get a refund?
What is phone card access fee that I see in my call history?
If you cannot find an answer to your question in above FAQs and topics on the left, email support with an average response time of one hour is the preferred method of accurate assistance.
E-mail: support@VoIPVoIP.com
For further assistance, VoIP VoIP Customer Support Agents are available 8:00 AM- 8:00 PM Pacific Time, 7 days a week. Support Agents can also answer questions about placing your order or help you track a pending order.
Phone: (925) 395-5300
When contacting Customer Support, please note the results of troubleshooting steps you have attempted and please provide as much information as you can regarding to below points.
• VoIPVoIP Account Number
• Detailed description of the issue you are having.
• If you experience issues placing or receiving calls, please specify the times and numbers of the attempted calls.
For VoIP services plase also provide;
• Type of Internet connection (DSL/Cable/Dial up/Satellite) and name of your Internet Service Provider.
• Make and model of your router (if using one).
• Make and model of your telephone.
• Brief description of your home network (computers, routers, hubs, switches, firewall software).